PRIVACY POLICY SHARE & WORK

1. Information Use and Privacy Policy

a. Information Collection: We collect personal information such as name, email address, phone number, and payment information to provide the best service to our customers.
b. Information Use: Personal information will be used to manage accounts, contact customers, and improve our services.
c. Information Security: Customers' personal information will be protected with the most advanced security measures. We commit not to share customers' personal information with third parties unless with customer consent or as required by law.
d. Access Rights: Customers have the right to access, edit, or request deletion of their personal information at any time by contacting us.

a. Payment Methods: We accept credit cards, debit cards, bank transfers, and other electronic payment methods.
b. Payment Time : Payments must be made before using the service or as per the agreed contract terms.
c. Invoice: Invoices will be sent via email to customers after successful payment.
d. Payment Security: We use secure payment gateways and encryption to protect customers' payment data.

a. Refunds: Customers can request a refund if the service is not provided as committed or there are unexpected issues. Refund processing time may be 7-14 working days.
b. Service Cancellation: Customers can cancel the service by notifying us at least 24 hours before the scheduled service time to receive a full refund. If cancellation is made after this period, a cancellation fee equivalent to 50% of the service value will be charged.
c. Procedures: To request a refund/cancellation, customers need to contact our customer service department and provide detailed information about the request.

a. Operating Hours: The coworking and coliving spaces will be open from 8:00 AM to 10:00 PM daily.
b. Usage Regulations: Customers must comply with the space’s hygiene, order, and security regulations. The use of the space must be done with respect and sharing spirit with others.
c. Equipment and Facilities: Customers are responsible for using the equipment and facilities properly and maintaining them carefully. Any damage or loss must be reported immediately to management.

a. Surveillance: We use a 24/7 surveillance camera system to ensure security within the space.
b. Security Staff: A security team patrols regularly to ensure customer safety.
c. Safety Regulations: Customers must comply with safety regulations, including the use of fire safety equipment and escape routes.

a. Regular Maintenance: We conduct regular maintenance for all equipment and facilities to ensure they are always in good working condition.
b. Repairs: All repair requests will be handled promptly within 24 hours. In emergencies, the technical team will be on-site immediately to address the issue.
c. Customer Feedback: We encourage customers to provide feedback on the condition of the facilities so that we can improve and maintain service quality.

a. Code of Conduct: Customers must adhere to the code of conduct, such as respecting others, not causing noise, and avoiding offensive language or violent behavior.
b. Mutual Support: We encourage a spirit of support and sharing among customers to create a united community.
c. Handling Violations: All violations will be reviewed and handled according to severity. In serious cases, customers may be asked to leave the space.

a. Energy Saving: Customers are encouraged to save energy by turning off electrical devices when not in use.
b. Waste Management: Waste must be sorted and disposed of in designated areas. We provide recycling bins to support effective waste management.
c. Resource Use: We encourage customers to use water and other resources sparingly and reasonably.